Whānau Centre
As the waharoa (entry point) into Visionwest’s wraparound services, the Whānau Centre has seen significant growth and rising demand. Our Kaiatawhai Whānau Navigators (Community Connectors) work tirelessly to ensure every whānau is welcomed, supported, and connected to the services they need.
Over the past year, we journeyed with 450 whānau, distributing $106,000 in discretionary funding for urgent needs – housing, food, utilities, dental care, transport, school uniforms, and household essentials. We supported those affected by the Auckland Anniversary storms and Cyclones Gabrielle and Tam, while also helping whānau navigate housing, immigration, employment, and government systems.
Advocacy remained central, with 311 referrals to Visionwest services and
many to external agencies. A social worker seconded to Housing Services further strengthened collaboration.
Operational improvements included the 3CX phone system and a paperless data collection process during Pātaka Kai, saving time and improving communication.
Despite the challenges, the rewards are immense. We’ve been privileged to offer MSD advocacy, court and housing support, and vital connections. Witnessing transformation in the lives of individuals and families remains our greatest motivation.
Chaplaincy
The Chaplain’s role at Glen Eden Baptist Church (GEBC) and Visionwest is to offer care and aroha to whānau – providing spiritual and emotional support that prioritises others’ needs. Homelessness remains a key challenge, with chaplaincy often supporting those struggling to find emergency accommodation.
Chaplaincy fosters collaboration between GEBC and Visionwest through:
- GEBC’s volunteer ‘A Team’
- Weekly Te Kapu community lunches
- Bi-monthly updates in GEBC services
- Strong relationships with Visionwest kaimahi (staff)
Encountering hope in the midst of life-threatening situations
After a Te Kapu lunch, the Chaplain received a call – Jimmy (not his real name) had been stabbed and was in hospital. Visiting him, the Chaplain was able to initiate a deep conversation around some of his life choices and encourage him in his future journey. Ongoing chaplaincy care now includes housing, health, and court support – evidence of hope and God’s work amid life’s challenges.
Whānau received navigational and social work support
This year, we welcomed the Ready Steady Quit outreach team onsite, offering stop-smoking support across the Auckland and Waitematā regions.
On Pātaka Kai opening days, we often welcome over 100 people per day seeking emergency food support.